Warranty and Guarantee
That’s Me, the Label proudly offers a personal guarantee for all the products we sell. If for some reason you are not completely satisfied with your purchase, we will strive to achieve your deepest satisfaction. We offer a 14-day replacement or money-back guarantee for all our items subject to conditions.
Even though we ship worldwide, in some rare cases, we may refuse shipping to any destination without an explanation. This would be determined by our ability to safely and securely ship the item to your destination. We attempt to process all orders within 3 business days. The items are shipped from Australia. Delivery time depends on destination and other factors. It may take longer during holiday seasons.
At the time of shipment, customers will receive an Australia Post tracking number.
All items remain property of That’s Me the Label until received by the purchaser. Purchasers are responsible for shipping charges and returns at their own expense.
14 Day Money-back Guarantee
The first 14 days after you receive the item are for you to make sure that the item is the right size and colour, free of any defects, and overall meets with your expectations. If you are not satisfied with your item for any reason, please immediately contact That’s Me the Label to arrange for the return within 14 days for a replacement or refund. All returned items must be in their original re-sellable condition and must not be worn, soiled, marked, damaged, washed, dry cleaned, ironed or altered in any way.
All requests for returns must be initially be made to the office at That’s Me the Label Contact Us here… We will respond with return instructions. Upon approval, we will attempt to process refunds within 3 business days of receiving the item at our end. Customer is responsible for the cost of return shipping. No refunds on shipping costs.
Where it is shown that a product sold by That’s Me the Label is found to have been shipped in a defective state, garment replacement including the cost of shipping will be born by That’s Me the Label.
Evidence Required for Defecting Goods
- Written description of the defect
- A clear photograph of the defect
Defect Return Procedure
Once the defective garment is approved for return, customers are required to include the receipt for the cost of return postage in the parcel.
We can not take responsibility for any customs delays, duties, import taxes.
We greatly appreciate your feedback. You can send your feedback using the contact form here…
If you would like us to alter your items, we can do it for $15 per alteration plus shipping both ways. We do not accept returns on altered items.
Terms and Conditions of Website Use
The following rules and regulations apply to all visitors to, or users of the website, thatsme.com.au. By using this website you agree to be bound by these rules and regulations, as they may be modified at any time as posted on this website. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity. Unless otherwise indicated, thatsme.com.au website and its contents (including without limitation, all text, photographs, images, video and audio) are the exclusive property of That’s Me the Label Pty Ltd and are protected by copyright, trademark, trade dress and other laws.
thatsme.com.au website and all its materials, including but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video and audio (collectively “Materials”) are protected by copyright laws and other international laws and treaties.
All materials are provided by That’s Me the Label as service to its current and prospective customers and visitors to the website. These materials may only be used for personal informational purposes and only if you also retain all copyright and other propriety notices contained on the materials. No right, title or interest in our Materials is conveyed to you. This is a limited license, not a transfer of title to our materials. Such license is subject to the following restrictions:
– You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this website or any of its materials without our prior expressed written permission;
– You may not access or use the thatsme.com.au website for any competitive or commercial purpose; and
– You may not permit any copying of our materials. Any unauthorised copying, alteration, distribution, transmission, performance, display or other use of these materials is prohibited. That’s Me the Label may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by That’s Me the Label.
If you use any of the That’s Me the Label trademarks to refer to our activities, products or services, you must include a statement attributing those trademarks to us. You must not use any of our trademarks:
1. In or as the whole part of your own trademarks;
2. In connection with activities, products or services, which are not ours;
3. In a manner which may be confusing, misleading or deceptive; or
4. In a manner, that disparages us or our information, products or services.
This website may also contain references to other trademarks, trade names, brand names, and/or trade dress from entities other than That’s Me the Label. These trademarks, trade names or brand names are the property of the respective owners and references to them do not suggest sponsorship or association with That’s Me the Label.
Periodically, links may be established from this website to one or more external websites or resources operated by unrelated third parties (Third Party Sites). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to thatsme.com.au website. These links should not necessarily be deemed to imply that That’s Me the Label endorses the Third Party Sites or any content therein.
That’s Me the Label does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third-Party Sites. Access to any Third Party Site is at your own risk. That’s Me the Label have no liability arising out of or related to such websites and/or their content or for any damages or losses caused or alleged to be caused by or in connection with any purchase, use or reliance on any such content, goods, or services available on or through any such Third Party Site.
That’s Me the Label has a no-tolerance policy regarding the use of our trademarks or names in meta tags and/or hidden text. Specifically, the use of our trademarks or names in meta tag keywords is trademark infringement, and the use of trademarks or names in page text, meta tags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.
Limitation of Liability
In no event will That’s Me the Label by Margo Mott be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked websites, including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from the use of or reliance on the information present.
Site Updates and Revisions
That’s Me the Label may terminate, change, suspend or discontinue any aspect of this website, including the availability of any features of the website, at any time and without notice. That’s Me the Label also reserves the right to change, modify, add or remove any portion of these terms in whole or in part, at any time, at its sole discretion, and without notice. That’s Me the Label may terminate the authorisation, rights and license given above at any time and without notice. Your continued use of this website after any changes to these terms are posted will be considered acceptance of those changes.
We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively “Comments”) sent to That’s Me the Label shall be and remain the exclusive property of That’s Me the Label. Your submission of any such Comments shall constitute an assignment to That’s Me the Label of all rights, titles and interests in all copyrights and other intellectual property rights in the comments. That’s Me the Label will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original work.
If you have any further questions regarding our site terms and conditions, please contact That’s Me the label Contact Us.